FAQ's & Support

Upon payment your wallet cards will be shipped within 24hrs. It usually takes 2-7 business days through USPS.
Yes. Training online is not only an approved way to earn your certification but, a more efficient way altogether. NCPRF has certified tens of thousands of clients online. Our clients range from nurses, dentists, physicians, chiropractors, teachers, foster parents, industrial workers, healthcare professionals’, and many others.
Yes. We do wish for your good faith in having already been certified in the chosen course before taking the exam, if you wish to skip the course.
All exams have 10 (true/false or multiple choice) questions.
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If, for whatever reason, you fail the exam you can retry as many times as you would like.
All exams are FREE of charge.
No. You can be certified entirely through St. John AIA
Our certification and coursework follow the guidelines of the AHA and ECC/ILCOR—meaning: all certificates are accepted.

If your Group Links are not working please clear the cache in your browser. Here are instructions for each browser:

For Chrome users:

  1. On your keyboard use
  2. Control + Shift + Delete
  3. In “Clear the following items from” select “All Time”
  4. Click “Clear Data”
  5. Close and reopen your browser
  6. Retry the link

For Firefox users:

  1. On your keyboard use
  2. Control + Shift + Delete
  3. In “Time range to clear” select “Everything”
  4. Click “Clear Now”
  5. Close and reopen your browser
  6. Retry the link

For Internet Explorer users:

  1. Click on the gear in the top right of the browser
  2. Select “Internet Options”
  3. In the “General” tab under “Browsing History” click on “Delete”
  4. On the “Delete Browsing History” window click “Delete”
  5. Click OK
  6. Close and reopen your browser
  7. Retry the link

If clearing your cache doesn’t fix the issue please contact us at support@stjohnaia.org

No, we do not offer hands-on training. If your employer has requested you to receive hands-on training please visit CPR Near Me (also at CPR Near Me Online).
If you didn’t receive your Certificate it’s most likely because the Certificate was caught by your spam folder or blocked by a firewall. Please follow this link: e-Verify & Download to obtain a copy of your certificate and/or verify it’s validity. Please email us at support@stjohnaia.com and we’ll send you a copy of your Certificate.
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